The Backup of Backups!

Backup Begins Again

For the first time in i don’t know how long, i have enough backup storage to backup ALL my critical data and even some less critical data.  This also marks the end of my OS X Server.  From a graphite G4 through so many minis, I have always had an OS X Server on my network. . . until now.  I left the label from its previous installation while it was in operation.  This mini i inherited the way i acquire so much equipment, it’s previous owner thought it was broken.  I tried to explain, but i wasn’t going to say no to this lovely unit.

Bad Server

Preparing my network for the largest storage upgrade to date!

synology NAS

I have an aged storage array in a critical roll on my network. I have wanted to replace it for years, but the expense and the effort always kept it in the future. Apart from the speed being underwhelming, it has always been reliable and problem free.  My recent backup problems have necessitated a new and much larger backup destination.  This created the perfect storm allowing me to buy a huge new NAS to take over the rolls of my current slowpoke.  Thus freeing my old, slow, but reliable array to act as solely a backup.  This will breath new life and impressive capacity to my infrastructure and finally for the foreseeable future put an end to my local backup capacity issues.

Some of the preparations involve typology changes.  Changing the very roadways and turnpikes of my network. If you are doing a performance upgrade, might as well squeeze out all the juice (link aggregation, etc).  This upgrade is so big it will probably take the entire weekend just to prepare and rest of the month to complete!  what could possibly go wrong?  I prefer to think of all the things that will go right when it’s done.

Defcam 2.0 Preparation and more from Defcon 27!

DC27 Defcam2 - link UP

So I did not “complete” my hat until very late Friday when i finally got it to announce its link status on its new set of 14 segment displays.  It performed admirably all weekend.  Thanks to Paul for safely transporting it to and from Vegas. I must also thank Stephen for his late night help on Wednesday. (tacos are not enough)  Without his amazing soldering, i’d still be trying to figure out what i had done wrong.  Here are some pictures from that night and the con to follow. . .

DC27 Defcam - Return to operationDC27 Defcam2 - PreparationDC27 Defcam2 - new headerDC27 Defcam2 - PrototypingDC27 Defcam2 - CompleteDC27 Flight - Solar CollectorsDC27 - Nixie Badge
DC27 Villages - Rogues Village - Shuffle TheoryDC27 Talks - Detecting Mac MalwareDC27 Villages - Hacking a BoatDC27 - Badge Rick
Continue reading “Defcam 2.0 Preparation and more from Defcon 27!”

Google Play support agent suggests waiting a year for problem to go away. (audio)

I have been struggling with a Google Play suspension.  For some reason, google policy is not to discuss suspensions. period.  Not even to resolve them.  I have been battling with email and phone support for days, but this last communique was just too good not to share.  In this recording, the Google Play support agent admits nothing can be done and suggests i wait a year for the problem to resolve itself. (edited to remove personal details and to shorten length)

Google Play Fail - Rejected reinstatement

 

Apparently Google doesn’t trust me after a decade!

Google Play Fail - Suspicious ActivityGoogle doesn’t think my account has been hacked or that I have lost control. They seem to genuinely believe that i am not authorized to pay with this “instrument” and that my intentions is fraud. This all started with a neglected Google Play account. So neglected that i never replaced the credit card on file and the one there had been reported lost in 2013. I logged into the account to buy a $4 app for some android cameras i was playing with. I purchased the app without error or incident 2 days ago. . .

Google Play Fail - Purchase

I use the app with the cameras problem free for 2 days.  In the end, one camera was a little glitchy, so i decided to restore it to factory settings and set it up new.  This is when it all went very bad.  When i logged into the store i couldn’t find the purchased app in my account and it wouldn’t let me buy it again. It was giving me strange errors about lack of internet or an error code: OR-IEH-01.  It was at this point that i noticed the email about payment information being needed.  I never received any emails about the purchase being canceled (apparently it was).  This is when i decided to call customer service.  The support agent interrupted me repeatedly, imparted the same explanation over and over, all the while asking me to submit a credit card statement from 2013. The incompetence was staggering.  I did some reading about reports of a massive Google outage today.  The agent insisted that i had added the lost card to the account the day of the purchase, the same day that i received the request for additional documents. This claim is ridiculous at every point, but not as ridiculous as google expecting me to have the same credit card number forever. Did the outage contribute to the problem?  i don’t know, but across Google’s ecosystem there has been failure today.  I even tried to create a new google play account with all new info.  It did not work, something is broken.  I jumped though the first set of rings and submitted my current credit card and state ID card.  The rejection came swift.  23 hours under their 24 hour ETA came this email. . .

Google Play Fail - Rejected reinstatement

I feel at this point i need to provide some context.  Was this a new account?  was it active?  I have used my google account almost daily since 2009.  In fact, i used their own google pay service for years until they changed their policy to require delivery of digital content thought their platform only. I charged clients weekly, and google deposited that into my bank account.  For years without a single charge back.  I used many of their experimental products. I even used Google+ and i still don’t know how i am going to replace fusion tables.

What now?  now i gather the remaining documents and try again?  what are our options with gatekeepers like these?  I’m still locked out of the play store and my google login is behaving erratically.  (gmail delays on both incoming and outgoing)