I’m at the Apple Store resolving an issue with my iPhone camera. The same camera Jitter that is already an extended replacement with Apple for the iPhone 6 Plus. No warranty left and no love for my 6s Plus. They wanted to charge me $80. After begrudgingly agreeing and waiting an hour for the repair. i returned to a phone with a completely non-functioning camera. whoops.
I hurriedly backed up my phone in preparation for Apple replacing it. I have now been here for 3 hours. I spent most of my time waiting for someone. Now waiting for activation of the new phone. Then waiting for restore. In all, my customer service experience was much worse then expected. After very helpful and accommodating internet support, I received absolutely terrible support from the Apple Store itself. When i asked to complain to a manager, the “Leader” they brought out was condescending and robotic in his rhetoric. The 2nd guy, was a lot more understanding, but Apple needs to take a hard look at their customer service.