I have been struggling with a Google Play suspension. For some reason, google policy is not to discuss suspensions. period. Not even to resolve them. I have been battling with email and phone support for days, but this last communique was just too good not to share. In this recording, the Google Play support agent admits nothing can be done and suggests i wait a year for the problem to resolve itself. (edited to remove personal details and to shorten length)
I have been an eBay hater for years. Mostly to do with the way eBay and it’s sidekick Paypal treat sellers- with contempt. As an occasional seller, I have run into some glaring faults in eBay’s consumer protection. One case where a buyer refused delivery on the package and falsely claimed it was never delivered. Despite the tracking clearly stating that the package was refused, eBay sided with the buyer and refunded the money. I was now out my item and I had to pay shipping to get it back. Fought and won, but a pain in my ass. Mostly, I was selling my old iPhones. The last i sold an iPhone It only sold after it was listed for the fifth time. When the buyer actually paid for the item, before that, the buyer just blew me off. Of course eBay now wants 5x completed auction fee. More fighting with eBay. It’s just not worth it.
Despite all this, I come back to my abuser to sell some routers. I want to quickly list some items late afternoon Friday. I got them listed, which took me some doing. Apparently policy changes lead me needing to reword some of my boiler plate auction templates. Money orders no longer accepted, certain search terms no longer in auction title, etc. Even my auction software needed to be reauthorized. All these steps completed without incident. Finally my sonicwalls were listed. I’m done. I’ll list the rest later.
20 minutes later, i get an email from eBay that fraud was detected on my account and my auctions were canceled and and my account suspended pending password reset. I was able to reset the password, so that is not a problem. However, after nearly an hour on the phone with them (there is no chat or email support that i could find) no one could tell me (1) what triggered the fraud alert. More surprisingly, (2) no one could re-list the items. I got transferred from department to department and finally hung up and started drinking.
At this time should say that I have actually have the same IP as when i regularly sold on eBay. As a buyer, i have never stopped for long (including Lupin III DVDs just last month). I was using a relatively deduct selling software platform, but it still works, and I have been using with eBay for about a decade.
What would I like to see from eBay? An explanation. If there was an error, I would like to see an effort to correct the problem and prevent other users from experiencing this frustration. In general, I would like to see a greater effort to engage with both buyers and sellers to resolve issues. For example, why can’t I send a support email? Why can a bot do something that actual customer service people cannot undo?
I’m at the Apple Store resolving an issue with my iPhone camera. The same camera Jitter that is already an extended replacement with Apple for the iPhone 6 Plus. No warranty left and no love for my 6s Plus. They wanted to charge me $80. After begrudgingly agreeing and waiting an hour for the repair. i returned to a phone with a completely non-functioning camera. whoops.
I hurriedly backed up my phone in preparation for Apple replacing it. I have now been here for 3 hours. I spent most of my time waiting for someone. Now waiting for activation of the new phone. Then waiting for restore. In all, my customer service experience was much worse then expected. After very helpful and accommodating internet support, I received absolutely terrible support from the Apple Store itself. When i asked to complain to a manager, the “Leader” they brought out was condescending and robotic in his rhetoric. The 2nd guy, was a lot more understanding, but Apple needs to take a hard look at their customer service.